Industry Trends
Industry Trends (United States):
561422 Telemarketing and other contact centers (all ownership categories *) |
| Category | 2015 | 2016 | 2017 | 2018 | 2019 | Chg 2015-19 |
| No. of Establishments | 7,204 | 7,500 | 7,636 | 7,976 | 8,165 | 13.3% |
| Total Employment | 480,320 | 496,576 | 491,685 | 478,202 | 459,004 | -4.4% |
| Total Annual Wages | $16,107,979,829 | $16,957,279,554 | $17,812,531,464 | $18,187,909,825 | $18,559,090,097 | 15.2% |
| Average Annual Wage | $33,536 | $34,148 | $36,228 | $38,034 | $40,433 | 20.6% |
Industry Trends (Alabama):
561422 Telemarketing and other contact centers (all ownership categories *) |
| Category | 2015 | 2016 | 2017 | 2018 | 2019 | Chg 2015-19 |
| No. of Establishments | 86 | 89 | 94 | 107 | 111 | 29.1% |
| Total Employment | 8,243 | 8,252 | 8,929 | 8,602 | 8,646 | 4.9% |
| Total Annual Wages | $246,474,531 | $248,719,043 | $262,851,398 | $254,425,472 | $266,958,808 | 8.3% |
| Average Annual Wage | $29,901 | $30,140 | $29,438 | $29,577 | $30,877 | 3.3% |
Source: U.S. Department of Labor, Bureau of Labor Statistics, Quarterly Census of Employment and Wages
* Includes all ownership categories not subject to BLS disclosure restrictions,
which may differ by geographic area. For industry trends data by ownership categories,
see the BLS/QCEW website,
multi-screen data search.