Industry Trends
Industry Trends (United States):
56142 Telephone call centers (all ownership categories *) |
| Category | 2015 | 2016 | 2017 | 2018 | 2019 | Chg 2015-19 |
| No. of Establishments | 9,264 | 9,523 | 9,707 | 10,120 | 10,411 | 12.4% |
| Total Employment | 519,172 | 531,223 | 530,337 | 516,626 | 493,652 | -4.9% |
| Total Annual Wages | $17,536,190,476 | $18,214,816,206 | $19,255,746,159 | $19,655,739,658 | $19,947,825,097 | 13.8% |
| Average Annual Wage | $33,777 | $34,288 | $36,309 | $38,046 | $40,409 | 19.6% |
Industry Trends (Alabama):
56142 Telephone call centers (all ownership categories *) |
| Category | 2015 | 2016 | 2017 | 2018 | 2019 | Chg 2015-19 |
| No. of Establishments | 110 | 113 | 121 | 132 | 141 | 28.2% |
| Total Employment | 8,503 | 8,500 | 9,114 | 8,808 | 8,869 | 4.3% |
| Total Annual Wages | $259,853,114 | $256,702,353 | $268,560,578 | $261,076,370 | $273,080,943 | 5.1% |
| Average Annual Wage | $30,560 | $30,200 | $29,467 | $29,641 | $30,790 | 0.8% |
Source: U.S. Department of Labor, Bureau of Labor Statistics, Quarterly Census of Employment and Wages
* Includes all ownership categories not subject to BLS disclosure restrictions,
which may differ by geographic area. For industry trends data by ownership categories,
see the BLS/QCEW website,
multi-screen data search.