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Computer User Support Specialists
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Certification Description
The typical candidate for this certification works as a user support professional, trainer, teacher, professor, database user, or database creator who needs to create or maintain a basic Access database. Users can create, modify, and extend functionality of basic database objects, including tables, queries, forms, and reports. Users can also construct and modify basic relationships among database entities and can instruct others in basic Access functionality and usage.
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? Yes
● Work Experience Required? Yes
● Oral or Written Exam Required? Yes
Access 2010 Certification
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Certification Description
Apple offers three Mac OS X certifications designed for system administrators, technical coordinators, and support professionals responsible for planning, supporting, and integrating Mac OS X and Mac OS X Server solutions in a multi-platform environment.
Certifying Organization
Apple Computer, Inc.
https://www.apple.com/
Certification Details
● Oral or Written Exam Required? Yes
Apple Certified Associate - Mac Integration 10.10
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Certification Description
Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac MacBook Pro. ACMT certification exams emphasize identifying and resolving common OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.
Certifying Organization
Apple Computer, Inc.
https://www.apple.com/
Certification Details
● Education and Training Required? Yes
● Work Experience Required? No
● Oral or Written Exam Required? Yes
● Renewal Required? Every Year
● Renew through Continuing Educational Units (CEU)? Yes
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
Apple Certified Macintosh Technician
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Certification Description
Apple offers three Mac OS X certifications designed for system administrators, technical coordinators, and support professionals responsible for planning, supporting, and integrating Mac OS X and Mac OS X Server solutions in a multi-platform environment.
Certifying Organization
Apple Computer, Inc.
https://www.apple.com/
Certification Details
● Oral or Written Exam Required? Yes
Apple Certified Support Professional 10.10
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Certification Description
This is a technical certification field technicians that validates the knowledge and competency needed to service and maintain the HP networking series of products. The supporting training provides the technical professional with an effective technician field methodology that includes the understanding of HP networking products including switches, wireless devices and routers. This certification is restricted to HP Partners and employees.
Certifying Organization
Hewlett Packard Certification and Learning
https://certification-learning.hpe.com/TR/Index.html
Certification Details
● Oral or Written Exam Required? Yes
APS - Networking [2010]
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Certification Description
The Associate in Information Technology designation program provides you with the foundation you need to develop a holistic view of insurance industry functions and processes to increase the value of IT contributions. By completing this program you'll be able to meet business challenges through strategic alignment of the IT function, collaboration and integration, project management, and outsourcing.
Certifying Organization
The Institutes
http://www.theinstitutes.org/
Certification Details
● Oral or Written Exam Required? Yes
Associate in Information Technology
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Certification Description
The CCNP Service Provider certification validates the knowledge and skills network professionals are required to have in order to deliver a scalable carrier-grade infrastructure capable of rapid expansion to support ongoing introduction of new managed services and other customer requirements.
Certifying Organization
Cisco Systems, Inc.
http://www.cisco.com
Certification Details
● Oral or Written Exam Required? Yes
● Renewal Required? Every 3 Years
● Renew through Re-Examination? Yes
CCNP Service Provider
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Certifying Organization
Institute for the Certification of Computing Professionals
http://iccp.org/index.html
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
● Renewal Required? Every 3 Years
● Renew through Continuing Educational Units (CEU)? Yes
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? Yes
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? Yes
Certified IT Consultant
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Certification Description
CompTIA CTT+ is an international, vendor-neutral certification that covers core instructor skills, including preparation, presentation, communication, facilitation and evaluation in both a classroom and virtual classroom environment. Adobe, Dell, Microsoft, Novell and Ricoh recommend that their trainers be CompTIA CTT+ certified. The Training Associates also look for CompTIA CTT+ certification when hiring trainers.
Certifying Organization
Computing Technology Industry Association (CompTIA)
https://www.comptia.org/home
Certification Details
● Oral or Written Exam Required? Yes
● Renewal Required? Every 3 Years
● Renew through Continuing Educational Units (CEU)? Yes
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? Yes
Certified Technical Trainer Certification
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Certification Description
The CWDPTM certification is a professional level wireless LAN certification for the CWNP Program. The CWDP certification will advance your career by ensuring you have the skills to successfully design enterprise Wi-Fi networks for a variety of different applications, deployments, and environments, no matter which brand of Wi-Fi gear your organization deploys.
Certifying Organization
Certified Wireless Network Professional
https://www.cwnp.com/
Certification Details
● Oral or Written Exam Required? Yes
Certified Wireless Design Professional
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Certification Description
The CWTS certification is the first high-stakes certification geared specifically towards both WLAN sales and support staff for the Enterprise WLAN industry.
Certifying Organization
Certified Wireless Network Professional
https://www.cwnp.com/
Certification Details
● Education and Training Required? Yes
● Work Experience Required? Yes
● Oral or Written Exam Required? Yes
Certified Wireless Technology Specialist
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Certification Description
The CompTIA IT Fundamentals exam focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by advanced end-users and entry-level IT professionals alike. The IT Fundamentals certification is ideal for individuals and students considering a career in IT, as well as those in allied fields that require a broad understanding of IT. CompTIA IT Fundamentals can be a stepping stone to more advanced certifications such as CompTIA A+, and with, specialized experience, CompTIA Network+ and CompTIA Security+.
Certifying Organization
Computing Technology Industry Association (CompTIA)
https://www.comptia.org/home
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
CompTIA IT Fundamentals
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Certification Description
The CompTIA Mobile App Security+ certification covers the knowledge and skills required to securely create a native iOS or Android mobile application, while also ensuring secure network communications and backend web services.
There are two editions of the CompTIA Mobile App Security+ exam: One for Android development (ADR-001) and one for iOS development (IOS-001). You only have to take one exam to become certified.
Certifying Organization
Computing Technology Industry Association (CompTIA)
https://www.comptia.org/home
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
CompTIA Mobile App Security+
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Certification Description
The CompTIA Strata IT Fundamentals certificate ensures a knowledge of PC components, functionality, compatibility and related technology topics.
Certifying Organization
Computing Technology Industry Association (CompTIA)
https://www.comptia.org/home
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
● Renewal Required? Every 3 Years
● Renew through Continuing Educational Units (CEU)? Yes
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? Yes
CompTIA Strata IT Fundamentals Certification
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Certification Description
The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.
Certifying Organization
ETA International
http://www.eta-i.org/
Certification Details
● Oral or Written Exam Required? Yes
● Renewal Required? Every 4 Years
● Renew through Continuing Educational Units (CEU)? Yes
● Renew through Re-Examination? Yes
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? Yes
Computer Service Technician
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Certification Description
Candidates for this exam are IT professionals who configure or support Windows 8 computers, devices, users, and associated network and security resources. The networks with which these professionals typically work are configured as domain-based or peer-to-peer environments with access to the Internet and cloud services. The IT professional could be a consultant, a full-time desktop support technician, or an IT generalist who administers Windows 8-based computers and devices as a portion of their broader technical responsibilities
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
Configuring Windows 8.1
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Certification Description
This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures they understand how to assess customer needs while exceeding their expectations.
Certifying Organization
HDI
https://www.thinkhdi.com/
Certification Details
● Oral or Written Exam Required? Yes
● Renewal Required? Every 2 Years
● Renew through Continuing Educational Units (CEU)? No
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
HDI Certified Customer Service Representative
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Certification Description
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental management and leadership skills necessary to provide operational support to the organization and the coaching skills to promote staff development.
Certifying Organization
HDI
https://www.thinkhdi.com/
Certification Details
● Oral or Written Exam Required? Yes
● Renewal Required? Every 2 Years
● Renew through Continuing Educational Units (CEU)? No
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
HDI Certified Support Center Team Lead
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Certification Description
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side.
Certifying Organization
HDI
https://www.thinkhdi.com/
Certification Details
● Oral or Written Exam Required? Yes
● Renewal Required? Every 2 Years
● Renew through Continuing Educational Units (CEU)? No
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
HDI Desktop Support Technician
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Certification Description
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
Certifying Organization
HDI
https://www.thinkhdi.com/
Certification Details
● Oral or Written Exam Required? Yes
● Renewal Required? Every 2 Years
● Renew through Continuing Educational Units (CEU)? No
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
HDI Support Center Analyst
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Certification Description
This certification verifies that the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value.
Certifying Organization
HDI
https://www.thinkhdi.com/
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
● Renewal Required? Every 2 Years
● Renew through Continuing Educational Units (CEU)? No
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
HDI Support Center Director
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Certification Description
The JNCIP-E is a one-day practical exam designed to validate the candidate's ability to successfully build an ISP consisting of multiple E-series virtual routers. This certification establishes the candidate's practical and theoretical knowledge of basic and advanced Internet technologies as well as their ability to effectively apply that knowledge in a hands-on environment. Candidates configure and troubleshoot routing scenarios utilizing various protocols and technologies on E-series platforms.
Certifying Organization
Juniper Networks
http://www.juniper.net/us/en/
Certification Details
● Oral or Written Exam Required? Yes
● Renewal Required? Every 2 Years
● Renew through Continuing Educational Units (CEU)? No
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
Juniper Networks Certified Internet Professional
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Certification Description
This certification verifies that support center professionals possess the understanding of the Knowledge-Centered Support (KCS SM) methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization. Additionally, this certification validates that they know how to implement the practical steps for capturing, structuring, and successfully reusing knowledge through the knowledge management process.
Certifying Organization
HDI
https://www.thinkhdi.com/
Certification Details
● Oral or Written Exam Required? Yes
● Renewal Required? Every 2 Years
● Renew through Continuing Educational Units (CEU)? No
● Renew through Re-Examination? Yes
● Renew through Continuing Professional Development (CPD)? No
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
KCS Foundation
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Certification Description
LPI is committed to the development of a global standard in Linux certification. We believe that such a certification program must meet the requirements of both IT professionals and the organizations that would employ them. To achieve this goal we have adopted an open, rigorous, and consultative development process which uses both volunteer and hired resources. Our development process is widely recognized and endorsed and has met the strict requirements of independent certification authorities.
Certifying Organization
Linux Professional Institute
http://www.lpi.org/
Certification Details
● Oral or Written Exam Required? Yes
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
Linux Server Professional Certification - Level 1
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Certification Description
ASE certifies that you have the proven ability to design, support and integrate an enterprise solution (potentially including HP and third-party platform, operating system, software, storage, network and option components) to solve business needs. An individual who has the ability to deploy complex, enterprise solutions based on HP technologies.
Certifying Organization
Hewlett Packard Certification and Learning
https://certification-learning.hpe.com/TR/Index.html
Certification Details
● Education and Training Required? Yes
● Work Experience Required? Yes
● Oral or Written Exam Required? Yes
Master ASE - HP NonStop Systems Support [2007]
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Certification Description
This exam is designed for sales consultants, implementation consultants, and Microsoft Dynamics AX 2012 users who are in service industries and who plan to use service management features in Microsoft Dynamics AX 2012. Candidates should have a general working knowledge of service management processes and of the Microsoft Dynamics AX Service Management module functionalities.
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
Microsoft Dynamics AX 2012 Service Management
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Certification Description
Candidates for this exam are IT consultants or telecommunications professionals who provide product support services for unified communications solutions. Candidates should be able to translate a support call, resolve the issue, and produce a knowledge base article for future support references.
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
Microsoft Lync 2013 Depth Support Engineer
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Certification Description
Candidates for this exam are IT professionals who are familiar with using the Microsoft Assessment and Deployment Kit (ADK) to manage and deploy Windows. These candidates install or assemble hardware with genuine preinstalled Windows 8, Windows Server 2012, and other supported Microsoft operating systems and/or additional applications such as Microsoft Office, Skype, and third-party applications. These candidates also create complete images for deployment to customer devices such as desktops, laptops, tablets, and servers.
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
Microsoft OEM Preinstallation
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Certification Description
Candidates can format email message content by using character and paragraph formatting, create or insert graphic elements, such as charts, tables, and SmartArt graphics, into messages. They can also send messages to private recipients by using the Bcc field. Candidates are able to create contact records, tasks, and appointments from incoming messages, and they set up contact groups to facilitate communication with other Outlook users. They may share schedule information with other Outlook users, too. Candidates schedule meetings involving people and system resources, and they delegate tasks to others. Core users personalize the Outlook program window and the Quick Access Toolbar to maximize their efficiency. They organize messages and other Outlook items, and they display different views of mail folders and of the calendar, address book, and task list. They may also display multiple calendars and share calendars with other Outlook users.
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
Microsoft Outlook 2013
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Certification Description
Expert-level candidates for the Microsoft Word 2013 exam should have an advanced understanding of the Word environment and the ability to guide others in the proper use of features in Word 2013. They should know and demonstrate the use of advanced and specialized features within the application. Candidates should be able to create, manage, and distribute professional documents for a variety of specialized purposes and situations. They should also be able to customize their Word environment to meet needs and to enhance productivity. Document examples include business plans, legal documents, advertising brochures, and mass mailings. Candidate roles might include editors, project managers, instructors, graduate students, technical writers, and others.
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
Microsoft Word 2013 Expert Part One
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Certification Description
This exam is designed for expert-level candidates who have an advanced understanding of the Word environment and have the ability to guide others in the proper use of features in Word 2013. They should know and demonstrate the use of advanced and specialized features within the application. Candidates should be able to create, manage, and distribute professional documents for a variety of specialized purposes and situations and should be able to customize their Word environments to meet needs and enhance productivity. Document examples include business plans, legal documents, advertising brochures, and mass mailings. Candidate roles might include editors, project managers, instructors, graduate students, technical writers, and others.
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
Microsoft Word 2013 Expert Part Two
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Certification Description
The NCE ES certification shows that you have acquired and can demonstrate engineer-level skills in your area of Novell product expertise. As an NCE ES you install, configure, maintain, support and troubleshoot the Novell services that keep your enterprise running efficiently and productively.
Certifying Organization
Micro Focus
https://www.microfocus.com/novell/
Certification Details
● Oral or Written Exam Required? Yes
● Does applicant have a choice of at least two options from above for renewal (CEU, CPD, or exam)? No
Novell Certified Engineer Enterprise Services
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Certification Description
Candidates for this certification typically have more than one year of experience configuring SharePoint and related technologies, including Internet Information Services (IIS), Windows Server 2008, and Active Directory, and networking infrastructure services.
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? Yes
● Work Experience Required? Yes
● Oral or Written Exam Required? Yes
Pro: Microsoft SharePoint 2010, Administrator
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Certification Description
Candidates for this exam are IT professionals who configure or support Windows 8 computers, devices, users, and associated network and security resources. The networks with which these professionals typically work are configured as domain-based or peer-to-peer environments with access to the Internet and cloud services. The IT professional could be a consultant, a full-time desktop support technician, or an IT generalist who administers Windows 8-based computers and devices as a portion of their broader technical responsibilities.
Certifying Organization
Microsoft Corporation
https://www.microsoft.com/en-us/
Certification Details
● Education and Training Required? No
● Work Experience Required? No
● Oral or Written Exam Required? Yes
Supporting Windows 8.1
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